Free Shipping
Guarantee & Policies
Shipping Policy: All live items are shipped by Fedexthrough fedex priority overnight, Monday- Thursday and usually arrive by11:30am EST. Certain remote areas are delivered later in the day. We use specific packing means necessary to ensure the safe arrival of your live coral. In the unlikely event of a DOA (Dead on Arrival), you must send a very cleardigital photo within 3 hours of delivery (Fedex posted time). Once we receivethe digital photo, and we receive the deceased coral (if applicable), we willissue a store credit. The store credit does not include the cost of shipping.In the case of a replacement, buyer will be responsible for paying shipping($20local tri state near Illinois, $39 anywhere else). In an instance that arefunded is requested a 20% restocking fee will be deducted from the total(notincluding shipping). Coral Reef Auctions cannot be held responsible formechanical or weather delays that may cause your Fedex shipment to arrive late,and we will do our best to accommodate your needs and come up with an amicablesolution for both parties. We can hold corals for up to a certain time oncepayment has been received, unless other arrangements are agreed upon prior.Beyond that, we are not responsible for the coral, and cannot guaranteereplacement of the same coral purchased. We are not responsible for incorrectaddresses provided by the buyer.
All purchases are final. In the event that an order isrequested to be cancelled we can offer you 100% credit for 12 months OR arefund with a 20% restocking fee(credit can only count towards the originalprice paid on the coral). This fee will be returned to you in the form of acredit towards Coralreefauctions.com
Arrive Alive Guarantee: We guarantee that alllivestock will arrive alive and as described. In the event of DOA (Dead OnArrival) we must be contacted within 3 hours of package delivery (Fedex postedtime), along with clear photos of the dead coral both in the shipping bag andout of bag. In the event that a buyer does not contact Rainbow Reef Corals inthe specified 3 hour time frame to info@rainbowreefcorals.com. CRA reserves the right to decline DOAcoverage. Such cases will be reviewed at management’s discretion. BUYER MUST BEAT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. Noexceptions or excuses, no credit without photo. No refunds or returns on Livepurchases, unless agreed upon otherwise. Verified DOA’s will be fully creditedtowards future purchases (minus any shipping charges). Once the livestock is inyour tank, we have no control over the conditions, so no warranty is impliedpast delivery. If free shipping was applied to the order we will deduct allshipping costs from credit. If you have further concerns please feel free tocontact info@rainbowreefcorals.com.
CRA is not responsible for carrier delays, lostpackages or other acts beyond our control
*AUCTION WINNERS LIVING IN THE SAME STATE AS VENDOR WILL PAY ONLY $20 FLAT RATE for *Gold* Members ($25 otherwise)
**Heavy Duty Styros, Heatpacks , Coldpacks & any necessary shipping supplies. High quality products to ensure safe arrivals!
Our goal is your satisfaction using our Coral Reef Auction House! Please share any and all feedback with us. We look forward to growing with this wonderful & growing community! Tanks!
Team CRA - info@CoralReefAuctions.com
Guarantee Alive Arrival.
The following conditions apply:
- You must receive your order on the first delivery attempt.
- If box is delivered damaged or leaking, you must accept package and provide photo evidence of the box before & after opening. Please provide us photos with-in 6hrs of arrival.
- Specimen must be housed in a stable and healthy aquarium. We can request to have water samples provided if necessary.
- Please do not throw away the product without our confirmation. We can request to have the DOA specimen be returned to us at our cost.
- If specimen DOA is due to purchaser not available for arrival, he/she as purchaser assumes all liability.
We are committed to providing superior customer service pertaining to every concern. Our goal is to make your shopping experience with us a breeze, ensuring we are your #1 provider of all exotic corals, fish & saltwater aquarium needs! .
